Contact
Talk to a person.
We reply within one working day, Monday to Friday. No bots.
Office
Hours
Mon–Fri, 9:00–18:00 (UTC+8). Emails received overnight are answered first thing.
Wholesale & hospitality
Hotels, spas and retailers: write to us for volume pricing and a demo unit.
Returns address
Shared by email once a return or claim is approved — please don't ship anything back without confirmation. Return postage is paid by the sender; use a tracked service.